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FAQs

Frequently Asked Questions

What are the benefits of using Koi Yung 24K Gold Serum?

The serum provides multiple benefits, including reducing the appearance of fine lines and wrinkles, boosting collagen production, deeply hydrating the skin, and improving overall texture and tone. The 24K gold helps soothe inflammation and add a natural radiance.

How often should I use Koi Yung 24K Gold Serum?

It is recommended to use the serum twice daily—once in the morning and once before bed—for optimal results.

What makes gold an effective ingredient in skincare?

Gold has been used for centuries in beauty treatments due to its anti-inflammatory properties. It helps boost collagen production, enhances skin elasticity, and promotes a youthful glow by reducing redness and calming the skin.

Is there a money-back guarantee?

Yes, Koi Yung offers a 90-day money-back guarantee if you are not satisfied with your results. Simply return the product within this period for a full refund.

Are there any side effects to using Koi Yung serum?

The serum is designed to be gentle, but if you have extremely sensitive skin or allergies to metals, it’s always a good idea to patch test first. Discontinue use if you experience irritation.

What is the main purpose of the 24K gold in the serum?

The 24K gold in the serum helps reduce inflammation, boost collagen production, and add a luminous glow to the skin. It also helps other active ingredients penetrate the skin more effectively.

How does Nicotinamide help with hyperpigmentation?

Nicotinamide helps to inhibit the transfer of pigment within the skin, which leads to a reduction in dark spots and more even skin tone. Regular use can brighten the complexion and reduce the appearance of discoloration.

What is Hyaluronic Acid, and why is it important?

Hyaluronic Acid is a powerful humectant that helps retain moisture in the skin, providing deep hydration. It can hold up to 1,000 times its weight in water, making it essential for plumping and smoothing the skin.

Can I use Hyaluronic Acid with other ingredients?

Yes, Hyaluronic Acid is very versatile and can be used with a variety of other skincare ingredients, including Vitamin C, Niacinamide (Nicotinamide), and retinol. It works particularly well when combined with moisturizers to lock in hydration.

What is your Refund Policy?

Incorrect or Incomplete Addresses

We cannot issue a refund if an order is undeliverable due to an incomplete or incorrect address provided at the time of purchase (e.g., missing apartment number).

30-Day Refund Policy

We offer a 30-day return window, allowing you to request a return within 30 days of receiving your order.

Not Satisfied with Your Purchase?

If you’re not completely satisfied, please reach out to us at support@koiyung.com to request a refund. To initiate the return process, simply contact us via the same email.

Damages or Incorrect Items

Please inspect your order upon receipt and contact us immediately at support@koiyung.com if the item is damaged, defective, or incorrect. We’ll work to resolve the issue promptly.

Shipping Concerns

If your shipping time has been extended and you’re unable to wait, we offer partial or full refunds in such cases. Please contact support@koiyung.com for assistance if you believe your order qualifies.

Is the gold in Koi Yung 24K Gold Serum real?

Yes, Koi Yung 24K Gold Serum contains real 24K gold flakes. These gold particles are included for their anti-inflammatory properties, which help to soothe the skin, reduce redness, and enhance collagen production, giving the skin a natural, radiant glow.

Is Koi Yung suitable for all skin types?

Yes, Koi Yung 24K Gold Serum is formulated to be gentle and effective on all skin types, including sensitive, dry, and combination skin.

How long will it take to see results?

Most users begin to notice visible improvements in their skin—such as reduced fine lines, better hydration, and a more radiant complexion—within 2 to 4 weeks of regular use.

Can I use Koi Yung serum with other skincare products?

Absolutely! Koi Yung 24K Gold Serum can be seamlessly incorporated into your existing skincare routine and works well with moisturizers, sunscreens, and other serums.

Can the serum help with hyperpigmentation?

Yes, the inclusion of Nicotinamide (Vitamin B3) in the serum helps to even out skin tone and reduce the appearance of hyperpigmentation over time.

What does Nicotinamide (Vitamin B3) do for my skin?

Nicotinamide (Vitamin B3) improves skin texture, reduces the appearance of fine lines, strengthens the skin’s natural barrier, and evens out skin tone. It is also effective in reducing redness and treating hyperpigmentation.

Is Nicotinamide safe for all skin types?

Yes, Nicotinamide is generally well-tolerated by all skin types, including sensitive skin. It is known for its anti-inflammatory properties, making it a great ingredient for calming and soothing irritated skin.

How does Hyaluronic Acid help with anti-aging?

By deeply hydrating the skin, Hyaluronic Acid helps reduce the appearance of fine lines and wrinkles. Well-hydrated skin looks smoother, more supple, and youthful, making it a key ingredient in anti-aging skincare.

What are the shipping times for Koi Yung products?

At Koi Yung, we take pride in our efficiency and customer satisfaction. Orders are processed within 24 to 48 hours (excluding weekends and holidays). Due to our recent expansion, shipping times may be slightly longer, with an estimated delivery timeframe of 7-13 business days. You can always check the status of your order on our “Track Order” page to stay updated on your delivery.

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